How support tickets work

<p>Use the support form when a tool fails, a page looks wrong, or you need a reply tied to one request.</p>
<ol>
<li>Open Support and describe what you tried, the page URL, and the language you were using.</li>
<li>Keep the ticket number shown after you submit. The form does not create an account.</li>
<li>To add a reply, open the ticket and unlock it with the same email address you used on the form.</li>
</ol>
<p>The contact form is for a short note. A ticket is better when the conversation needs more than one message. There is no published response-time promise on this page.</p>